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FAQs

KittenSightings' FAQs

Welcome to the KittenSightings' Store FAQs.  Please read though these frequently asked questions before contacting us with any concerns.  If your question is not answered after reading through the FAQs, feel free to email us at support@kitten-sightings.com. 

 For questions regarding your VIP Membership, please click here.

What is KittenSightings?

KittenSightings is a company that creates some of the best products and content for the Petplay community.  This store features our signature KS Gear. 

Unless otherwise noted, everything in our store is hand made by the KS Team.  Lead by Princess Kitten, KittenSightings has been creating gear for kittens all over the globe for nearly a decade.  PK's talents, patterns, and ideas have slowly refined over those 10 years to create the most durable, beautiful, and sought after gear on the web. 

What gear do you sell? 

We here at KittenSightings specialize in Ears and Collars.  Our ears come in various sizes from our Scream Kiwi line all the way to our Wolf/Fox line.  KittenSightings ears are a perfect blend of artistic and realistic design incorporating incredibly soft faux fur, artistic trim and materials, as well as beautiful hand made satin bows. 

The KS Collars, along with being hand made, are all certified BDSM proof.  The edges, middle oring, as well as the nylon backing of each collar are crafted to ensure they hold up to anything you put them through.  Coming in both Thick and Skinny Kitty, you're bound to find a collar that fits your neck perfectly. 

That is not to say we don't make other gear such as cuffs and leashes.  We hope to announce more products both created and brought to you by KittenSightings in the near future. 

Why can't I find anything for sale?

If nothing shows up in any of the stores, we are currently sold out of items.  

We do not place anything in the shop until we have it finished and ready to ship.  However with only a three person team to run the entire company, we simply cannot keep up with demand at the moment.  We hope to change that as soon as we can, but for the moment we ask for patience as we work on building our company. 

Where can I place an order? 

You cannot place an order for gear.  The only items that we sell are items that have already been made.  Once we make gear, we place it in the store to be purchased.  

When will you put things in the store?

We honestly don't know.  There is no set plan for creating or placing things in the store.  When we get the chance to make things, we make them.  After we've taken and edited pictures of the items, they go on the shop.  It's as simple and unorganized as that. 

The best way to know when our store will be stocked is to either keep an eye on our Instagram or sign up as a VIP Member to receive advance notice of upcoming items.  

Why do items say sold out when I try to checkout? 

If you can add an item to your cart, but cannot "Checkout" with that item, it means someone is already in the process of purchasing it.  

When anyone clicks "Checkout" with an item, they are given 5 minutes to complete their transaction.  This gives any person enough time to fill out their shipping, billing, and transaction information.  Once the transaction is finished, the item's quantity is then lowered or listed as "Sold Out." 

If the item is not purchased in that 5 minute period, it can then be checked out by anyone. 

Our cart works this way to stop people from simply adding as many products as they want into their cart during the release, and then only picking a few of them. This would mean those who showed up for items during a release are not able to grab an item they wanted might be out of luck.  And we think that's unfair. 

We understand there are drawbacks to this approach, but all methods have some negative aspects.  From our experience, we believe this is the best approach to avoid hoarders and cart jacking. 

 

What is the VIP Membership?

The VIP Program is geared toward those who simply can't wait to get a hold of their next KS item. The program hosts over 400 members and counting, and has multiple levels to make sure we can include those who want to be a part of it. If you want a better chance at grabbing a basic pair of ears or a more complex set of items, the program has a level that can suit your needs.

To learn more about the VIP Memberships and the perks they come with, please check out the VIP Information page on our website here.

UPDATE: Both Standard and Full Memberships are currently sold out for 2016.  More information about 2017's VIP Memberships will be announced later this year. 

What is in the VIP Store?

Around 15-20% of all items created get placed in the VIP Store around 30 minutes ahead of the public releases.  This gives VIP Members a slightly better chance to grab a piece of gear.  

The VIP Store also houses the reserved items Members were selected for in the VIP Release Drawings, as well as custom items made for Standard and Full Members. 

Why can't I access my account on Kitten-Sightings.com after buying my Membership?

Once you purchase the Membership, you will have automatic access to the VIP Store.  However, your account for Kitten-Sightings.com must be hand processed with the information you give while purchasing this item.  Please allow up to 48 hours for access to the Kitten-Sightings.com VIP Area. You will receive an email when access is granted.

How do I get a refund for multiple single purchases? 

If you purchased multiple items and would like them to be shipped together, please email us with the order numbers you would like combined along with the name and method used to purchase the items, and we will refund you the remaining balance.  Please send those emails to shipping@kitten-sightings.com.  

Can I get an item in the store altered? 

No.  These items are already finished once they're placed in the shop.  They come exactly as pictured. 

Can I get a custom order? 

No.  We are not taking custom orders from outside the Standard and Full Memberships which are currently sold out.  

Can you make an exception just this once and make me an item?

No.  Partly because you are not the first person to ask this, partly because people have literally paid for the ability to get an item made for them.  But largely, just because you ask nicely does not mean you suddenly become more important than the hundreds of kittens, pets, and owners that have been waiting months to try and snatch a particular items.  

We make items for the entire Petplay community, not any one individual person. 

Long story short: no cutsies. 

But I just found your shop, and my anniversary is next week/month and I want to get something special for my pet/owner.

We're very happy to hear you want to do something special for your significant other, unfortunately we have too many things on our hands to stop and make sure your one day goes perfectly.  However we do wish you the best.

But I just found your gear and it's all I've ever wanted in my entire life, pleeeeaaaaase!

No.  

Also, please understand that the gear does NOT make the kitten. The pet you are resides in you, and has no bearing on the physical and material items you poses.  

We're very happy you want to buy our products, and we understand the happiness that comes with new gear.  However, if it's truly the only thing you want in life, or your week/month is ruined because you could not obtain a single piece of gear, we recommend you try to find out the root cause of this pain.  Chances are they do not stem from a collar or ears.

In all honesty, we just make fabric collars and felt ears with fake fur.  These ears will not save your life, these collars do not contain any magical power to make you more of a pet.  They're simply a physical embodiment of something that is already inside of you.  That inner pet can be embodied in so many ways other than material goods.  

We don't mean to demean anyone, or try and belittle anyone who simply wants gear.  However, we see too many people who go into downward cycles of depression and justify it because they could not get a pair of ears.  We would much rather any customer or fan get any help they need rather than purchase gear from us.  

How do I order an item from your store? 

You cannot order an item from our store.  You may only purchase what we have in stock. 

How can I buy a certain item? 

You simply have to wait for it to appear in the shop.  Keep an eye on our Instagram as we usually announce upcoming releases. 

Can I get my multiple orders combined and shipping refunded? 

Yes. We currently have to do it by hand and sometimes are not able to combine and refund shipping right away.  If you have not received a refund within 24 hours, please send us an email at support@kitten-sightings.com.

Why are puppies seemingly so much better than kittens?

It's a question that may never be truly answered, but luckily is something we have proven through science and other means.  

 

-FAQs compiled by Puppyshy